SB DME Solutions ("Get DME Now", "we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect on getdmenow.com and related pages, how we use it, who we share it with, and the choices you have. By using this site or submitting a form, you agree to this Policy.
1. Information we collect
When you fill out our qualification form or contact us, we collect:
- Contact details: first and last name, phone number, email address, ZIP code.
- Eligibility details: insurance type (Medicare, Medicaid, commercial), age range, condition-related answers (e.g. diabetic status), and, when you opt in, photos of insurance cards.
- Technical data: IP address, browser/user-agent, referring URL, UTM parameters, device type, and cookies described below.
2. Cookies and advertising tracking
We use cookies and similar technologies — including the Meta (Facebook) Pixel and Meta's Conversions API — to measure ad performance and improve our marketing. See our Cookie Policy for the full list.
When you submit a form, we send a server-to-server event to Meta that includes hashed (one-way encrypted) versions of your email, phone, name, ZIP, and country, along with your IP address, user-agent, and Meta browser cookies (_fbp, _fbc). Meta uses this only to match your conversion to an ad and to improve ad delivery — never to contact you directly on our behalf.
You can opt out of Meta ad personalization in your Facebook Ad Preferences or use aboutads.info.
3. How we use your information
- To verify your insurance benefits and determine eligibility for durable medical equipment (DME).
- To contact you by phone, SMS, or email about your request and order.
- To coordinate prescriptions and shipments with your healthcare providers and suppliers.
- To measure and optimize our advertising campaigns.
- To comply with legal obligations and to detect fraud.
3a. Authorization to contact your doctor and insurer
If you submit our optional "fast-track" form on the thank-you page — providing your doctor's name, clinic name and phone, insurance company and member ID, and date of birth — you authorize Get DME Now and its licensed staff to contact your doctor's office and your insurance company on your behalf for the limited purpose of (a) verifying your benefits and eligibility for durable medical equipment, and (b) requesting the prescription and supporting documentation needed to fulfill your order. This is the same information we would otherwise gather over the phone; submitting the form simply lets us begin sooner. You can revoke this authorization at any time by emailing privacy@getdmenow.com or calling us.
4. Who we share information with
- Service providers: hosting (Lovable Cloud), email delivery, CRM, analytics. Bound by contract to protect your data.
- Advertising partners: Meta Platforms, Inc. (Facebook/Instagram), via the Pixel and Conversions API, as described above.
- Healthcare partners: your physician, insurer, and licensed equipment suppliers, only to fulfill your request.
- Legal: when required by law, subpoena, or to protect rights and safety.
We do not sell personal information for money. We do share certain identifiers with advertising partners for cross-context behavioral advertising — you can opt out below.
5. Your choices and rights
- Do Not Sell or Share: California, Colorado, Connecticut, Virginia, and other state residents can submit a request at /do-not-sell.
- Access / delete / correct: email privacy@getdmenow.com.
- SMS/calls: reply STOP to opt out, or call us to revoke. See TCPA Consent and SMS Terms.
- Email: every email includes an unsubscribe link.
5a. SMS / Mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are not sold, rented, or shared with any third party for marketing, promotional, or lead-generation purposes. Information sharing to subcontractors in support services — such as customer service, message delivery (our SMS provider), and order fulfillment — is permitted solely to operate the program. All other use categories exclude text messaging originator opt-in data and consent.
When you opt in to SMS from Get DME Now, you may receive recurring text messages about your order, delivery, and benefit verification. Message frequency varies (up to ~6 messages/month). Message and data rates may apply. Reply HELP for help or STOP to cancel at any time. Opting out of SMS does not affect other communications you have agreed to receive. Full program details are in our SMS Terms & Conditions.
6. HIPAA
For information about how protected health information is handled when we provide equipment to you, see our HIPAA Notice of Privacy Practices.
7. Data retention and security
We retain lead data for as long as needed to provide service and meet legal/insurance record-keeping requirements (typically up to 7 years for billing records). We use TLS in transit, encryption at rest, role-based access, and audit logging.
8. Children
Our services are not directed to children under 18, and we do not knowingly collect their data.
9. Changes
We may update this Policy. The "Last updated" date above reflects the latest version.
10. Contact
SB DME Solutions · privacy@getdmenow.com · (347) 888-9608